Get in Touch With Us
This page tells you how to reach the editorial team behind New Betting Sites UAE, what we can help with, and what we cannot. Most messages we receive concern mobile betting sites in UAE — a dropped app session during a Premier League match, a payment route that stopped working, or a question about where the UAE legal position now stands. We answer all of them, but it is worth knowing upfront which questions belong with us and which belong with an operator.
Before you write: the legal position we work from
The General Commercial Gaming Regulatory Authority (GCGRA), established in September 2023, licenses commercial gaming in the UAE. That framework covers the The Game LLC national lottery, the Wynn Al Marjan Island land-based licence scheduled to open in September 2027, and online gaming under Internet Gaming and Sports Wagering licences — with a single online operator authorised to date. The licensed online product is geolocation-restricted to players inside the UAE, prohibits VPN use and is limited to those aged 21 and over.
Every sportsbook and casino brand we cover — BetNinja, InstantCasino, CoinPoker Casino, Golden Panda, Lucky Block, WSM Casino, TG Casino, MegaDice, FastSlots and SambaSlots — is licensed offshore, not by the GCGRA. None of them is legal, licensed or GCGRA-approved in the UAE. Betting outside the licensed framework remains a criminal offence under Federal Decree-Law No. 31 of 2021, and the criminal law is federal and identical across all seven emirates. No emirate, Dubai included, is more permissive than another. We cannot tell you that using an offshore site is safe, tolerated or low-risk, and we will not answer questions about evading ISP blocks, geolocation checks, payment screening or KYC. Position current as of {{ page.fact_check_date | default('Sep 22, 2026') }}; for your own situation, consult a qualified professional.
How to reach the editorial team
Email is the only channel we operate. Write to [email protected] and a member of the team will read it. Our target is a reply within two working days; during major tournament windows — ICC events, the IPL, the closing weeks of the Champions League — it can stretch a little longer.
To get a useful answer first time, include:
- The brand name, exactly as it appears on the site.
- Whether you were using an iOS app, an Android app or the mobile browser, and the device.
- The market or event involved — for example an ADNOC Pro League bet builder, a LaLiga in-play line, or an Abu Dhabi T10 accumulator.
- What you expected to happen and what actually happened, with dates.
- Screenshots where relevant. Never send account numbers, card details, passwords or copies of identity documents.
What we can help with — and what we cannot
| We can help | You need the operator or a professional |
|---|---|
| Corrections to anything we have published — odds margin figures, market depth claims, app availability, stated withdrawal processing times | Bet settlement disputes, void and dead-heat rulings, maximum payout limits applied to your slip |
| Feedback on how our comparison criteria are weighted, including whether we give bonus size too much room against odds quality | Limited and closed accounts, source-of-funds checks, stalled KYC and identity verification |
| Requests for coverage of a sport, league or market we have missed | Deposit and loss limits, time-outs and self-exclusion on your account — set these with the operator directly |
| Questions about what our editorial ratings mean and how they are produced | Individual legal or tax advice on betting from the UAE |
| Partnership, advertising and commercial enquiries | Recovering funds from a site, or any request to intervene on your behalf |
We have no access to any operator's systems, accounts, balances or records. We cannot reopen a closed account, overturn a settlement, release a withdrawal or escalate a complaint. What we can do is check whether our published description of a site matches what you experienced, and correct the page if it does not.
Reporting something we got wrong
Accuracy corrections are the messages we most want. The UAE framework is new and moving, and operator terms change without notice, so parts of any comparison page age faster than others. We treat three categories of claim differently, and it helps if your message does too:
- Confirmed information — verifiable against official regulator publications or an operator's own published terms. If you can point to the source that contradicts us, we will correct it and re-date the finding.
- Operator advertising — headline offers and advertised payout speeds as marketed. We report these as claims, never as results we have measured, because we do not test with our own money.
- Unresolved questions — including specific article numbers and penalty figures under Federal Decree-Law No. 31 of 2021, where sources disagree. We leave these open rather than asserting a number, and we will not add one on request without verification.
We research and review; we do not claim to have deposited, wagered or withdrawn anywhere. If you see language on our site suggesting otherwise, tell us and we will fix it.
Commercial relationships, stated plainly
Some links on this site are commercial, and New Betting Sites UAE may earn a commission when a reader signs up through one. That does not decide rank order or editorial rating. Position is set on odds quality and market depth first, then in-play coverage and cash out availability, app stability on matchday, Arabic-language support including right-to-left layout, working payment routes for readers in the UAE, and licensing transparency. Bonus size sits below all of that. If you believe a page reads as though a commercial deal moved a brand up, say so in your email and quote the line — that is a complaint we act on.
Brand-specific queries we see most often
Three of our top-ranked brands generate the bulk of reader mail, so it is worth setting out what we can and cannot answer about each. Offers below are as advertised by the operator; terms, minimum qualifying odds and eligibility sit with them and change without notice.
BetNinja — rated 10.0
It leads our table because its football and cricket pricing and market depth stood up best against the criteria that matter here, and because the mobile experience holds together across pre-match and in-play. Readers usually write about the advertised up to 55% extra on a winning accumulator — specifically how many legs qualify, what minimum odds each leg must meet, and whether cash out voids the uplift. We cannot answer those; the percentage tiers, caps and qualifying conditions are set in BetNinja's own promotion terms and only BetNinja can confirm how they apply to your slip. The genuine limitation: an acca-weighted promotion rewards multi-leg betting, which carries a materially lower chance of returning anything than a single, and the extra applies only to bets that win. Losing accumulators return nothing. Check the site's own stated minimum age and UAE eligibility before registering.
InstantCasino — rated 9.8
It sits second on the strength of a clean, fast mobile sportsbook and consistent combo pricing rather than on promotional noise. Queries here tend to be about the up to 40% extra on combo bets and about withdrawal timing. On the first, the qualifying leg count and any maximum uplift are operator terms — ask them. On the second, we publish advertised processing times as advertising, not as measured results, and we will not present a speed we have not verified. Its limitation is the same shape as BetNinja's: the headline value is tied to combinations, so a bettor who prefers singles on the Premier League or ICC markets gets little from it. Cash out and in-play availability can vary by market and by event, so confirm both in the app before you stake.
CoinPoker Casino — rated 9.5
It earns its place mainly through cryptocurrency payment support, which matters because UAE cards and bank transfers commonly decline gambling merchant category codes. Its advertised offer is up to 40% extra on combo bets, again on the operator's own terms. Two real limitations: its identity is poker and casino first, so sportsbook market depth on the ADNOC Pro League or the Pakistan Super League is thinner than at a pure sportsbook, and crypto funding shifts the risk onto you — network fees, exchange spreads and price movement between deposit and withdrawal are yours to absorb. Crypto is not anonymous, and transactions leave a permanent record.
The lower-ranked brands in the table — Golden Panda with 10% weekly cashback, Lucky Block and WSM Casino each advertising 200% up to $25,000 plus 50 free spins, TG Casino with 200% rakeback up to 10 ETH, MegaDice with a 200% bonus plus free bet, FastSlots with 200% up to $5,000, and SambaSlots with up to 40% more on accumulators — lean more heavily on casino play than on sports pricing. Percentage bonuses of that size come with wagering requirements and caps set by the operator; read them before depositing. Our separate guide to non-GamStop casinos covers the casino-led side in more detail.
Money questions we are asked, and where the answers actually live
Nothing on this site costs you anything to read, and we take no payment from readers. The costs that matter are at the operator end, and they are worth understanding before you email us about them:
- Currency. The dirham is pegged to the US dollar at roughly 3.67. Most offshore sportsbooks do not hold AED, so you convert on the way in and again on the way out, paying a spread or conversion fee at both ends. Ask the operator what rate and fee they apply.
- Cards and bank transfers. UAE-issued cards and domestic transfers generally decline gambling merchant codes. A declined transaction is a bank decision, not something we can appeal.
- E-wallets and crypto. These are the routes offshore sites most often support. Minimums, maximums, withdrawal processing times and fees are set per method by each operator, and can differ between deposit and withdrawal.
- Verification. Expect KYC and, on larger sums, source-of-funds checks. These commonly hold up a first withdrawal. Only the operator can release it.
- Tax. The UAE does not tax betting winnings, but home-country obligations may still apply to you. Consult a qualified professional rather than relying on us.
If your message is about gambling harm
Say so in the subject line and we will reply with support information first and nothing commercial. Set deposit and loss limits, use time-outs, and use self-exclusion where an operator offers it — on offshore sites you must do this through that operator's own tools, brand by brand. The GCGRA Voluntary Self-Exclusion programme applies to licensed UAE gaming and does not reach offshore sites, and offshore sites must never be treated as a way around it. In the UAE, the Takalam support service offers confidential counselling; the UAE Responsible Gaming Alliance works on harm reduction within the licensed framework; and Gambling Therapy provides free online support internationally at gamblingtherapy.org.
We will never suggest that tips, systems or so-called sure bets can beat a bookmaker, that following football or cricket closely removes the risk of losing, or that betting is a source of income. Every sportsbook prices in an odds margin, and the overround is the house edge. Please do not email us asking for selections — we do not provide them.
What happens after you send it
A person reads it. We do not use an automated reply in place of a real answer. Correction requests go to whoever wrote the page, and if the change is substantive we update the page and its fact-check date so you can see when it was last verified. Coverage requests are logged and weighed against what readers are actually asking about — requests around Meydan Racecourse and the Dubai World Cup, camel racing, the Abu Dhabi Grand Prix and esports betting all come in regularly, and shape what we publish next. One thing we will not change on request: betting is not offered at UAE racecourses, which run prize and prediction competitions rather than a tote.
If you are still deciding where to look rather than what to ask, start with the criteria instead of the bonus — decimal odds and market depth on the leagues you follow, whether in-play and cash out are live for those markets, whether the app holds up at kick-off, and whether a payment route exists that works from here at a conversion cost you accept. When you have a specific question about any of that, our inbox is open.